Our conference bridges are physically located on the premises of telephone company central offices and are connected to the telephonenetwork via high capacity digital circuits. Our equipment does not itself introduce echo or noise into the conference. However, echo or noise can enter the conference through the telephone lines used by one or more of the participants in the conference. It is the nature of teleconferencing that all sound brought in to the conference is amplified and rebroadcast out to all the other participants in the conference. If there is a barely noticeable echo in a two-party conversation, it may become a verypronounced echo in a 30-party conference call. We STRONGLY recommend that all participants in the conference use onlyhigh quality telephones and avoid cellular phones, cordless phones, headsets, etc.

If you use our Quick Scheduler feature, (see What is Quick Scheduler?) you can easily schedule multiple conferences in quick succession, up to 11 months in advance. In addition, if you use our RSVP email invitation tool, you can organize your contacts into groups and with one click, copy your group into the e-mail invitation for your conference. Scheduling each conference should take less than one minute.

Web-scheduled conference call lengths are only scheduled in increments as specified on the web site. You may call in up to 20 minutes early but you will hear music-on-hold until the scheduled start time of your conference. If facilities are available at the time your conference is scheduled to end, our system will automatically extend it if it runs long. Of course, Reservationless conference calls can start at any time and can last up to three hours. See our Services page for a comparison between our different services.

Quick Scheduler saves you time by "copying" previous conference settings into a new conference in 3 easy steps. Just select any previously scheduled conference, input your new date and time, then Quick Scheduler will duplicate your attendees, organizer code, access code, subject, agenda and invitees. You can still edit any conference setting on the manage page as usual.

This is not an internet call. You dial using an ordinary telephone into our conference server at a pre-arranged time. The other participants in your conference will also dial the same telephone number and meet you there.

Yes, with our Web-Scheduled Premium 800 service we offer Conference Recording, Computer Download and Telephone Playback of your conference call. (learn more). If you wish, after the conference has ended we will contact a qualified third-party transcription service on your behalf.

The facilities (circuits) required for all conference calls are pre-allocated and reserved at the time they are scheduled. If only one or more callers can't get through, it's likely a long distance carrier problem. Have them use a "dial around" or 10XXX number and try again.

Due to numerous technical problems that can result from connecting two conference calls together, such as loss of volume, confusion of conference controls, poor sound quality, echo and uncertain disconnect supervision, we do not support this and strongly recommend against it.

Yes! Just create a conference for the total number of people you want. Then, include those members without e-mail by giving them the date and time of the conference, the phone number to dial and the Participant Access Code. They will be able to join in without the e-mail invitation and RSVP features.

Please verify that the conferees' e-mail addresses were correctly typed. You may wish to review the entries in your address book. Our system makes its best attempt to deliver the invitations and will notify you if any of them “bounce” back to us.